She was a sales rep who'd made it past her 90-day ramp, and she had a reputation. Brash, tough, hard to read. Her numbers were slipping, and on paper it looked like a performance problem.

Her supervisor booked a coaching session with me and asked to sit in. We got maybe a few minutes in before it became obvious it had nothing to do with her ability to sell. Her father was seriously ill. It was pulling on her whole family, and on her.

She just needed a moment to say it out loud and get some clarity, to separate what she was carrying from what she was capable of. That was it. That was the whole block.

Within two weeks, she went out and closed a $54,000 deal. The skill was always there. Something outside of work was in the way, and once it wasn't, the performance showed up.

What he actually wanted in life was to be a photographer and videographer, to build something creative of his own. He was chasing that on the side, but in his head it lived in a completely different world from his day job. There was a disconnect between his real goal and the work in front of him, and it quietly drained the work of meaning.

Once I helped him see the connection, how the discipline, the income, the skills from this job could directly feed the life he was building, something switched on. It gave him the capacity to actually use the ability he already had.

He made an $11,000 sale. The next day.

The president of sales asked me to coach one of his supervisors. Her numbers were down and she was struggling to manage her team. The easy read was that she wasn't cut out for the role.

She was actually really good at her job. What she had was a capacity problem. At home, everything was reactive. Errands, the kids, keeping up with her husband, no real routine anywhere. She was just reacting to life all day, and that same reactivity followed her into work. She'd never built a system for getting things done.

We built her a real routine, a way to get on top of life instead of underneath it. Once her personal capacity opened up, her numbers went up, her ability to lead her team went up, and her team started performing better too.

One person's life got more manageable, and a whole team's results moved.

She was a single mom working full time, running a side business, and raising her son. And she had one strong desire underneath all of it: she wanted to buy a house.

But she was working so much and pouring so much into her son that the side business and the home-buying plan kept getting pushed to the back seat. It was wearing on her. What she needed wasn't more motivation. It was a consistent system to actually follow through on the steps toward homeownership, with accountability so she didn't drop it every time life got loud.

We put that plan together and she worked it. Within six months, she was in her new house.

And here's the part that matters for any employer: on that journey, her performance at work went to another level too, because the job finally had purpose. It was directly contributing to the goal she was actually chasing in her life. When someone can see how their work feeds what they truly want, you get their best. That's the whole idea behind REAP.